Payment Terms - New & Existing Clients

TMG Corporate Services / The Mediator Group operate the following terms for retainer payments, invoices, late payments, expenses and methods of payment in all regions, without exception:

  • For new clients - 50% of the estimated fee for the assignment is payable as a retainer before commencement.
  • For existing clients - 17.5% of the estimated fee for the assignment is payable as a retainer before commencement.
  • Thereafter, invoices are issued throughout the month, depending on the assignment, in arrears and due 30 days from date of receipt of the invoice by the client.
  • Payment of invoices are to be made in the currency in which they are billed.
  • All invoices are issued electronically by email and via Quaesta to a contact nominated by the client.
  • A late payment fee of 0.3% per day of all overdue amounts is payable and non-negotiable.
  • Expenses:
    • Travelling time to and from assignments is billable and pre-approved with clients on a case by case basis.
    • All expenses including but not limited to travel, subsistence, accommodation, tolls and fees are billable and pre-approved with clients on a case by case basis.
    • The use of specialist equipment is billable and pre-approved with clients on a case by case basis.
    • All expenses are billed to clients at cost backed by expense sheets with original receipts.
  • All payments of fees due from clients are to be made via SWIFT / SEPA / BACS electronically to the TMG Corporate Services / The Mediator Group regional account that serves the location of the client.
  • TMG Corporate Services / The Mediator Group do not accept cheques, drafts, credit cards, charge cards, debit cards, bank guarantees or letters of credit.

For further information please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Reporting to Clients

With respect to reporting please note:

  • Reports are supplied in all cases - positive and negative outcomes - detailing the process followed during the assignment and the information and intelligence acquired.
  • Reports are automatically generated by Quaesta and digitally signed by an approved member of the management team for and on behalf of the firm.
  • All reports - positive and negative outcomes - require desktop research, field work, data entry, production, printing and delivery.
  • All reports - positive and negative outcomes - are billable to the client, in all cases.

Use of Quaesta as the single point of contact with TMG Corporate Services / The Mediator Group

The interface of choice that all clients should use when communicating with TMG Corporate Services / The Mediator Group is Quaesta. Email, fax and letter based communications introduce unnecessary overhead in the process of completing assignments. Quaesta is provided to clients so that TMG Corporate Services / The Mediator Group can manage cost internally and by extension for our clients. Managing multiple other touchpoints causes delays and confusion and increases costs. Quaesta is well suited to two way communication and as such offers a centralised and cost effective method for client relationship management.

Graham Penrose, Penrose (Graham), PCASP, louis.cypher.tech AES-512 (profile green-mobile), [Algiers, Algeria]